I have been a fan of Clearplay since they started. The earlier, non-HD players, had a few flaws, but worked well. There were problems with some of the movie filters which caused the player to hang up momentarily. The next generation of players seemed to have some serious technical problems, and at one point I thought about cancelling my membership. I decided to speak with their customer support group and decided to give their new HD player a try. I love it. The quality is there. They still have a problem with some of their movie filters, but I have not experienced any hardware issues. It looks like they got a handled on their players.

I absolutely love my ClearPlay DVD player. I have owned it for close to a year and never had a problem with it. I rent from Blockbuster, Redbox, etc., and I've never rented a movie for which a filter was not available.

I see that many people on Amazon are upset about ClearPlay's membership policies, and I agree that it is not made clear on their website that if you don't continue your membership, you can't continue to use the filters. This should definitely be clarified. The salesperson I spoke with when first purchasing my player made sure I understood that the filters could no longer be used once my membership expired. Although this means I have to keep my membership current, I understand their business model... how will they make money when people only purchase a 1 month membership, download all the filters they can, and then quit?

Occasionally ClearPlay has specials where you can extend your membership for a lower rate, so if you take advantage of the... Read more

I bought the player last summer and got the free membership with it. We used it to edit the movies but also use it as a regular player. After the first month was over, I received a call asking me to renew the membership. I couldn't at the time and told the representative that I already had all the filters I wanted. He then told me that I would have to pay an additional 20 dollars on top of the monthly fee to re-activate my account when I could. It seemed honest enough. Within a week of the 90 Day Warranty expiring, the player stopped working. I would insert a disc and it would spit it back out. I called customer service and they sent me some files to my e-mail to put on the filter stick to fix the problem. What they didn't tell me was that these files would delete my filters and not fix the problem. When I called them back they said they couldn't help me unless I paid them 70 dollars for a year of membership. I told them to forget it and decided to see if I could fix the problem... Read more